Specialized support to keep pace with your platform
Our team is ready to support your organization throughout platform operations. Choose the plan that best meets your environment’s needs and rely on a catalog of specialized services whenever you need additional support.
More than resolving support requests
Blazon support plans provide predictability, security and ongoing operational guidance.
Specialized assistance
Specialists ready to assist your team throughout platform operations.
Continuous operation
Plans designed to ensure stability, predictability and the evolution of your operations.
On-demand services
Rely on specialists for specific needs beyond recurring support.
Choose the right plan for your organization
Standard
The support plan included with platform licensing, providing technical assistance to resolve issues and address everyday operational needs.
Enterprise
RecomendadoFor environments that require closer operational guidance, shorter response times and broader support coverage.
Premium
Designed for organizations with critical environments that require priority assistance, extended coverage and greater specialist availability.
Need more than your support plan covers?
If your needs are not covered by your support plan, you can purchase specialized services separately to meet your organization’s requirements.
Specialized services
Consulting, technical reviews, root cause analysis, training and specialized assistance to optimize your infrastructure.
On-demand projects
Implementation of new features, complex integrations, customizations and other strategic initiatives.
Full service catalog
Explore available services, their objectives and deliverables, and how to make a direct request.
Everything you need in one place
Find information, consult documentation or receive specialist support through our channels whenever you need it.
Help center
Find policies, support plans, the service catalog, FAQs and other information about working with Blazon.
Platform documentation
Explore guides, tutorials, technical references and functional documentation for the Blazon platform.
Support portal
Open and track support requests, interact with our team and follow the full lifecycle of your request.
We are ready to support your operations
Explore our support plans or service catalog for an approach tailored to your organization.